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support_agent Ask SolyraAI™ — Tutoring & Assistance

AI-Powered Guidance Embedded Where Users Need It Most

Ask SolyraAI provides contextual tutoring and assistance across learning, certification, and workforce workflows.

24/7
Availability
95%
User Satisfaction
3x
Faster Resolution

Overview

Ask SolyraAI is a shared intelligence layer that delivers explanations, feedback, and guidance based on the user's current task and context.

Unlike generic chatbots, Ask SolyraAI understands the specific workflow, content, and user role to provide targeted assistance that accelerates learning and problem-solving.

Context-aware assistance across all DigitalDesk platforms

Key Benefits

  • psychology Provide instant, contextual help without interrupting workflow
  • trending_up Improve learning outcomes with personalized explanations
  • support_agent Reduce support ticket volume by 60% with self-service assistance
  • auto_awesome Scale expert guidance across all users, 24/7
Interactive Demo

Experience Ask SolyraAI in Action

See how contextual assistance works across different user scenarios

Select a User Scenario:

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Ask SolyraAI Assistant
Context: Learning Assessment
Hello! I'm your SolyraAI assistant. I can help you understand this assessment question, explain concepts, or guide you through your learning materials. What would you like to know about?
Just now
Understands current task
Access to relevant content
Personalized responses
Core Capabilities

Intelligent Assistance Features

Three powerful capabilities for contextual guidance and support

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Context-Aware Tutoring

Understands the user's current task, content, and learning objectives to provide relevant guidance.

Task awareness Content understanding Progress tracking
Knows what assignment you're working on or what certification you're pursuing
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Guided Explanations & Feedback

Provides step-by-step explanations, examples, and constructive feedback.

Step-by-step guidance Examples & analogies Constructive feedback
Adapts explanation style based on user's knowledge level
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Embedded Assistance Across Platforms

Seamlessly integrated assistance within workflows, not as a separate tool.

Inline assistance Workflow integration Platform consistency
Same assistant experience across LearningSuite, LicenSure, and QuickCompli
Use Cases & Scenarios

Contextual Assistance Across User Journeys

Personalized support for different user roles and objectives

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Learner Support

Students & Trainees

Real-time assistance with course content, assignment explanations, and study guidance.

Example Questions:
  • "Can you explain this concept in simpler terms?"
  • "How does this apply to real-world scenarios?"
  • "What are the key points I should focus on?"
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Candidate Exam Preparation

Certification Candidates

Guidance on exam topics, practice question explanations, and study strategy recommendations.

Example Questions:
  • "Why was my answer to this practice question incorrect?"
  • "What are the key topics for the certification exam?"
  • "Can you provide more practice questions on this topic?"
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Workforce Guidance

Employees & Compliance Officers

Assistance with compliance procedures, document requirements, and workflow navigation.

Example Questions:
  • "What documents do I need for this compliance check?"
  • "How do I complete this section of the form?"
  • "What are the requirements for this certification renewal?"
Delivery & Integration

Embedded Across DigitalDesk Platforms & Available via APIs

Seamless integration for contextual assistance everywhere

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Platform Integration

Ask SolyraAI is natively integrated across all DigitalDesk platforms, providing consistent assistance tailored to each platform's specific workflows.

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LearningSuite
Course content explanations, assignment guidance, study support
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LicenSure
Exam preparation, certification guidance, candidate support
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QuickCompli
Compliance guidance, document assistance, workflow navigation
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API & Custom Integration

Integrate Ask SolyraAI into custom applications, third-party platforms, or specific workflows through comprehensive APIs.

Assistance API Context Management API Knowledge Base API Conversation API
  • Real-time contextual assistance in any application
  • Custom knowledge base integration
  • User context and session management
  • Analytics and usage reporting
  • Custom branding and interface options
Knowledge & Training

Continuous Learning & Improvement

Ask SolyraAI learns from interactions and adapts to provide better assistance

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Knowledge Base Integration

Connects to organizational knowledge bases, training materials, and documentation.

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Continuous Learning

Improves responses based on user feedback and successful assistance patterns.

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Administrator Controls

Configure assistance scope, knowledge sources, and response guidelines.

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Analytics Dashboard

Monitor assistance usage, common questions, and user satisfaction metrics.

Transform User Support with Contextual AI Assistance

Provide instant, personalized guidance that accelerates learning, improves outcomes, and reduces support overhead across all your platforms.

Schedule a Demo